Support

Last updated September 19, 2026

This is a working draft, not reviewed by a lawyer. It exists so this product has a real, specific policy to point people at instead of nothing, but treat it as a starting point — get it reviewed against the actual laws that apply to your customers (electronic-monitoring notice statutes, GDPR, and similar) before relying on it for real customers.

Something wrong with your account or data?

Start with your organization's admin (Owner/Admin role) — they can reset your password, fix your project/task assignments, correct a time entry, or adjust your role directly from the Team page. Most day-to-day issues are faster to fix there than through us.

Something wrong with Timecard itself

Bug, outage, or something that looks broken regardless of account setup — contact the Timecard team at timecard.support@gmail.com. Include your organization name, what you were doing, and (if it's an error) the exact message you saw.

Known limitations right now

This is a pre-launch product. There is currently no guaranteed response time and no 24/7 monitoring of our own systems — see the Terms of Service for what that means in practice.